What is your Return, Refund and Exchange Policy?

The Return and Exchange Policy is only applicable to purchases made through ToyMatters.co

We provide 30 days return policy for unopened products. If you are not satisfied with your purchase for whatsoever reasons, you can return it to us for an exchange or refund as long as it is in original condition.

Items bought during sale and promotional events are not accepted for return and exchange.

Please make sure the items you return meet the following criteria: 

Toy Matters takes pride in checking every piece of before we mail them out. We apologize for mailing you a defective/faulty item, please take a snapshot of the item and forward to us at contact. 

To be eligible for an exchange, the merchandise must be returned in New Condition. Returns are accepted within 30 days from date of shipment. Please note that after this duration has expired, we will not accept the return of the item. In the event that the item is out of stock, a credit refund will be offered to you, otherwise, we will only accept a 'Return & Refund' of defected goods.

For all 2nd returns & exchanges attempt, Toy Matters will not provide any form of cash refunds. All transactions will be refunded in credit. 

Scratches, or slight stains which are unobvious under normal lighting of  'defects' that do not affect the general outlook of the goods will not be considered as defects, and hence, are not eligible for exchange/refund.

Colors shown on screen may have slight variance on different screens as different tech devices have different specifications and resolution. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected. 

 

International Order Customs fees

All international orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees. Also we do not refund for this reason. 

 

Return Shipping Address

To return your product, you should mail your product to:

Toy Matters
50, Sinwon 2-ro, Deogyang-gu, Goyang-si 
1801 704
10567
South Korea
Tel: +82 10-5479-2485

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

How long will it take to receive my refund?

Please allow a minimum of 14 working days from the date we receive your return package. Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term.

 

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@toymatters.co

 

I need more information about this. Who do I contact?

Please email your inquiry to contact@toymatters.co

Our customer service will contact you back during working days and hours. 

 

Last modified: May 28, 2018