ToyMatters FAQs – Toy Matters
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FAQS

Delivery

Do you ship to my country?

We ship to Worldwide from South Korea.

How much will shipping cost?

Shipping costs are determined by the destination country, the shipping method you choose.  Shipping costs vary by product weight. Shipping cost can be found on the checkout page.
We have a shipping calculator that will provide you costs and estimated delivery timeframes. Delivery trem varies by destination country.

  • Standard Shipping (Korea Post: 7-20 Business Days) - Starting with the default $9~
  • Expedited Shipping (EMS: 3-7 Business Days)Starting with the default $33~
  • Free Shipping on Orders Over $200
  • Please don't hesitate to order cause of shipping charges. :D

    When do you ship the product?

    Same Day Shipping : If you place your order before 8AM KST(GMT+9), we will process and ship your order the same day(except weekends and Korea holidays).

    When do you ship the product?

    Same Day Shipping : If you place your order before 8AM KST(GMT+9), we will process and ship your order the same day(except weekends and Korea holidays).

    Warranty

    Is the product you are selling authentic?

    Of course! We only sell Korean version of Takara Tomy. All other toy products sell genuine products. Also we against fake China Product !

    Payment

    How can I pay?

    You can pay with a major credit card through PayPal.

    Do I have to pay customs, duties, or other taxes?

    Buyers are responsible for paying import fees. Taxes depend on the tax policies of each country, and we cannot adjust the tax issue. Taxes must be paid by the buyer in this case.

    Do I have to pay in US dollars?

    Our shop offers a currency conversion. You can view the price of the product in any currency, but you can pay only US dollars.